Every Yuji Lux product is designed and tested for reliable performance. Our limited product warranty covers manufacturing defects in materials and workmanship under normal use.
Warranty Period
Warranty coverage varies by product.
The applicable warranty period is stated on the product page, specification sheet, quotation, or other documentation provided with your order.
If no warranty period is listed for a product, please contact Yuji Lux before purchase for confirmation.
What Is Covered
The warranty applies to defects in materials or workmanship when the product has been installed and operated in accordance with its specifications and installation requirements.
If a covered defect is confirmed, Yuji Lux may repair or replace the affected product, depending on the circumstances.
What Is Not Covered
- incorrect installation, wiring, or operation
- use outside published electrical, thermal, or environmental limits
- physical damage, misuse, modification, or unauthorized repair
- normal wear or cosmetic changes that do not affect product operation
- damage caused by incompatible drivers, controls, or other system components
- damage caused by external conditions such as water, fire, lightning, or other events outside the product specification
- shipping damage, which should be reported separately upon receipt
How to Submit a Warranty Claim
Contact info@yuji-lux.com and provide:
- your order or invoice number
- product information
- a description of the issue
- photos or video where applicable
- relevant installation or system information
Our team will review the information and advise on the appropriate next steps.
For project-specific products, custom assemblies, or special-order items, additional warranty terms may be defined in the quotation or project documentation.