We want to make sure the product you receive is right for your project.
Return eligibility depends on the product type and whether it has been modified, cut, assembled, or produced specifically for your order.
Standard Stock Products
Unused standard stock products may be eligible for return if they are:
- in original condition
- not installed, cut, modified, or damaged
- returned with original packaging and included accessories
Please contact Yuji Lux before returning any product. Return approval and applicable terms will be confirmed based on the order.
Return shipping costs are generally the customer's responsibility unless the return is due to an error by Yuji Lux or a confirmed product defect.
Custom and Project-Specific Products
The following products are generally non-returnable unless defective or otherwise agreed in writing:
- cut-to-length LED assemblies
- soldered or connectorized assemblies
- custom CCT or custom spectrum products
- special-order products
- project-specific configurations
- products manufactured or modified specifically for an order
For custom projects, we recommend reviewing samples, specifications, and relevant technical data before production.
Exchanges
If you need a different product, CCT, output, length, or configuration, contact us before returning the original item.
Exchange eligibility depends on the product and order condition. Any price difference, additional production, or shipping cost will be confirmed before the exchange is processed.
Incorrect or Defective Products
If you receive an incorrect item or believe a product has a manufacturing defect, contact info@yuji-lux.com with:
- your order or invoice number
- product information
- a description of the issue
- photos or video where applicable
Warranty-related issues will be handled according to our Warranty Policy.
Shipping Damage
If your shipment arrives damaged, photograph the packaging and affected product and contact us as soon as possible.
Please retain the packaging until the issue has been reviewed, as the carrier may require it for a claim.
Before Sending a Return
Do not ship products back without contacting Yuji Lux first.
Our team will confirm whether the item is eligible for return or exchange and provide the appropriate return instructions.