Stock Products
Standard stock products may be returned within 30 days of receiving your order, provided they have not been used, installed, or modified in any way, are in original cartons with sufficient packaging, and all manuals and ancillary items are in saleable condition.
Refunds are issued to the original payment method; please allow 5–10 business days for a refund or exchange to be fully processed. Return shipping costs are the customer's responsibility, except when the return is due to a warranty defect — then we cover the return shipping.
Custom and Assembled-to-Order Products
Cut-to-length runs, assembled systems, and custom-spectrum products are built specifically for your project and are non-returnable, except in the case of a manufacturing defect — which is covered by our warranty.
To reduce risk on custom work, we recommend ordering samples first and reviewing SPD and photometric data with our team before committing to a full run.
How to Start a Return (RMA)
- Email info@yuji-lux.com with your order number and reason for return before shipping anything back.
- We issue an RMA number and return instructions within 2 business days.
- Ship the product back with the RMA number visible on the package.
Exchanges
Need a different CCT, length, or output? Start the same RMA process and tell us the item you want instead. If the new item costs more, we will contact you about the price difference; if it costs less, we refund the difference. Wrong item received or a defective unit? We cover the exchange entirely — contact us and we will make it right.
Transport Damage
If your order arrives damaged, report it within 3 calendar days of receiving the product — include photos of the packaging and the product. Claims reported later cannot be accepted.